Streamlining Comcast's internal communications through unified dashboard design
Comcast's HR Communications team needed to consolidate years of fragmented internal communication platforms into a single source. I designed a concept dashboard to help stakeholders understand potential directions for the future of employee communications within the company.
Project Timeline
2017
Role
Product Designer
Impact
Unified 6+ fragmented communication platforms
Served both desktop and mobile employee needs
Influenced future internal tool development
Streamlining Comcast's internal communications through unified dashboard design
Comcast's HR Communications team needed to consolidate years of fragmented internal communication platforms into a single source. I designed a concept dashboard to help stakeholders understand potential directions for the future of employee communications within the company.
Project Timeline
2017
Role
Product Designer
Impact
Unified 6+ fragmented communication platforms
Served both desktop and mobile employee needs
Influenced future internal tool development
Streamlining Comcast's internal communications through unified dashboard design
Comcast's HR Communications team needed to consolidate years of fragmented internal communication platforms into a single source. I designed a concept dashboard to help stakeholders understand potential directions for the future of employee communications within the company.
Project Timeline
2017
Role
Product Designer
Impact
Unified 6+ fragmented communication platforms
Served both desktop and mobile employee needs
Influenced future internal tool development
Too many tools, not enough reach
Over the years, Comcast had built multiple internal tools to communicate with employees. These tools contained important job-related information, but the fragmented landscape meant much of this content never reached employees. I was tasked with analyzing current communication methods and designing a dashboard that would combine these information sources into a unified experience.
Too many tools, not enough reach
Over the years, Comcast had built multiple internal tools to communicate with employees. These tools contained important job-related information, but the fragmented landscape meant much of this content never reached employees. I was tasked with analyzing current communication methods and designing a dashboard that would combine these information sources into a unified experience.
Too many tools, not enough reach
Over the years, Comcast had built multiple internal tools to communicate with employees. These tools contained important job-related information, but the fragmented landscape meant much of this content never reached employees. I was tasked with analyzing current communication methods and designing a dashboard that would combine these information sources into a unified experience.
Research revealed platform preferences
I spoke with employees on the communications teams to understand company content viewing habits. These conversations, many with people producing content for existing tools, helped me identify the most effective platforms and content types.
The research revealed a clear pattern: corporate and call center employees preferred desktop computers while cable technicians and retail employees primarily used mobile devices. Any solution would need to be fully responsive to serve both audiences effectively.
Research revealed platform preferences
I spoke with employees on the communications teams to understand company content viewing habits. These conversations, many with people producing content for existing tools, helped me identify the most effective platforms and content types.
The research revealed a clear pattern: corporate and call center employees preferred desktop computers while cable technicians and retail employees primarily used mobile devices. Any solution would need to be fully responsive to serve both audiences effectively.
Research revealed platform preferences
I spoke with employees on the communications teams to understand company content viewing habits. These conversations, many with people producing content for existing tools, helped me identify the most effective platforms and content types.
The research revealed a clear pattern: corporate and call center employees preferred desktop computers while cable technicians and retail employees primarily used mobile devices. Any solution would need to be fully responsive to serve both audiences effectively.
Planning and sketching
With platform preferences mapped out, I began exploring how to structure a dashboard that could serve diverse employee needs across different devices and work environments.
Planning and sketching
With platform preferences mapped out, I began exploring how to structure a dashboard that could serve diverse employee needs across different devices and work environments.
Planning and sketching
With platform preferences mapped out, I began exploring how to structure a dashboard that could serve diverse employee needs across different devices and work environments.
Structure balanced simplicity with functionality
After gathering information about useful platforms and content, I explored the dashboard structure. I focused on a newsfeed design that minimized clutter while allowing employees to scroll through chronological articles without missing important content.
However, employees also needed access to critical alerts and events. I addressed this with a sidebar for desktop and additional menus on mobile, creating flexible content areas that could expand as needed. The team decided to include an employee profile that would pull from other profile pages, keeping it short and focused on essential information only.
Visual design built on familiar internal patterns
The styling drew from colors used on the dominant internal platforms. Consistency with existing tools was crucial for maintaining trust across communication channels. I specifically used the gradient treatment from the company's corporate news site, which also simplified content integration since much of it was already cropped for this layout.
Structure balanced simplicity with functionality
After gathering information about useful platforms and content, I explored the dashboard structure. I focused on a newsfeed design that minimized clutter while allowing employees to scroll through chronological articles without missing important content.
However, employees also needed access to critical alerts and events. I addressed this with a sidebar for desktop and additional menus on mobile, creating flexible content areas that could expand as needed. The team decided to include an employee profile that would pull from other profile pages, keeping it short and focused on essential information only.
Visual design built on familiar internal patterns
The styling drew from colors used on the dominant internal platforms. Consistency with existing tools was crucial for maintaining trust across communication channels. I specifically used the gradient treatment from the company's corporate news site, which also simplified content integration since much of it was already cropped for this layout.
Structure balanced simplicity with functionality
After gathering information about useful platforms and content, I explored the dashboard structure. I focused on a newsfeed design that minimized clutter while allowing employees to scroll through chronological articles without missing important content.
However, employees also needed access to critical alerts and events. I addressed this with a sidebar for desktop and additional menus on mobile, creating flexible content areas that could expand as needed. The team decided to include an employee profile that would pull from other profile pages, keeping it short and focused on essential information only.
Visual design built on familiar internal patterns
The styling drew from colors used on the dominant internal platforms. Consistency with existing tools was crucial for maintaining trust across communication channels. I specifically used the gradient treatment from the company's corporate news site, which also simplified content integration since much of it was already cropped for this layout.
Initial concepts were too complex
I quickly discovered that some structural ideas conflicted with simplicity and usability. The sidebar felt overwhelming even with curated content, so I limited it to constantly updated alerts and reminders. This time-sensitive content deserved prominent placement.
The profile and quick links, which updated infrequently or only by employees themselves, moved to a drawer-style menu for a cleaner interface. On mobile, the profile and event reminders went into a hamburger menu with secondary tab navigation. Since events were less critical for mobile-primary employees, an alert overlay provided quick access to important notifications.
Dashboard
Profile
Initial concepts were too complex
I quickly discovered that some structural ideas conflicted with simplicity and usability. The sidebar felt overwhelming even with curated content, so I limited it to constantly updated alerts and reminders. This time-sensitive content deserved prominent placement.
The profile and quick links, which updated infrequently or only by employees themselves, moved to a drawer-style menu for a cleaner interface. On mobile, the profile and event reminders went into a hamburger menu with secondary tab navigation. Since events were less critical for mobile-primary employees, an alert overlay provided quick access to important notifications.
Dashboard
Profile
Initial concepts were too complex
I quickly discovered that some structural ideas conflicted with simplicity and usability. The sidebar felt overwhelming even with curated content, so I limited it to constantly updated alerts and reminders. This time-sensitive content deserved prominent placement.
The profile and quick links, which updated infrequently or only by employees themselves, moved to a drawer-style menu for a cleaner interface. On mobile, the profile and event reminders went into a hamburger menu with secondary tab navigation. Since events were less critical for mobile-primary employees, an alert overlay provided quick access to important notifications.
Dashboard
Profile
Inspiring Comcast's communications future
The dashboard was well received by project stakeholders. They valued the focus on open content and clear organization, believing that combining communication platforms could significantly increase employee engagement. While this remained a concept to show potential direction, several features from this mockup influenced considerations for new feature sets within the company.
Results
Dashboard delivered clarity and consolidation
The dashboard successfully demonstrated how to combine fragmented communication platforms while maintaining clear organization and open content access.
Profile integration simplified employee information
The streamlined profile pulled essential information from existing systems without overwhelming users with unnecessary details.
What worked
Ideas from this concept inspired updates to Comcast's internal tools
The project convinced the team of UX design's value, leading to continued designer hiring
Created a clear vision for consolidating content across Comcast's internal tools
Areas for improvement
Make the concept more realistic and achievable rather than blue sky thinking
Include actual employees in the research process instead of relying on assumptions
Fully define the concept and address potential implementation challenges upfront
Inspiring Comcast's communications future
The dashboard was well received by project stakeholders. They valued the focus on open content and clear organization, believing that combining communication platforms could significantly increase employee engagement. While this remained a concept to show potential direction, several features from this mockup influenced considerations for new feature sets within the company.
Results
Dashboard delivered clarity and consolidation
The dashboard successfully demonstrated how to combine fragmented communication platforms while maintaining clear organization and open content access.
Profile integration simplified employee information
The streamlined profile pulled essential information from existing systems without overwhelming users with unnecessary details.
What worked
Ideas from this concept inspired updates to Comcast's internal tools
The project convinced the team of UX design's value, leading to continued designer hiring
Created a clear vision for consolidating content across Comcast's internal tools
Areas for improvement
Make the concept more realistic and achievable rather than blue sky thinking
Include actual employees in the research process instead of relying on assumptions
Fully define the concept and address potential implementation challenges upfront
Inspiring Comcast's communications future
The dashboard was well received by project stakeholders. They valued the focus on open content and clear organization, believing that combining communication platforms could significantly increase employee engagement. While this remained a concept to show potential direction, several features from this mockup influenced considerations for new feature sets within the company.
Results
Dashboard delivered clarity and consolidation
The dashboard successfully demonstrated how to combine fragmented communication platforms while maintaining clear organization and open content access.
Profile integration simplified employee information
The streamlined profile pulled essential information from existing systems without overwhelming users with unnecessary details.
What worked
Ideas from this concept inspired updates to Comcast's internal tools
The project convinced the team of UX design's value, leading to continued designer hiring
Created a clear vision for consolidating content across Comcast's internal tools
Areas for improvement
Make the concept more realistic and achievable rather than blue sky thinking
Include actual employees in the research process instead of relying on assumptions
Fully define the concept and address potential implementation challenges upfront