Comcast

Comcast had built up more than six internal tools for communicating with employees, and the fragmentation meant most of what they published never reached anyone. I was asked to analyze how communication was actually working and design a concept dashboard that brought the sources into one place. Research surfaced a split that shaped everything after it: corporate and call center staff worked on desktop, while cable technicians and retail employees were almost entirely on mobile. A newsfeed carried the main content, with critical alerts in a desktop sidebar that folded into a thumb-reachable menu on mobile, in the same order, so nothing got reorganized just because the screen got smaller.

The more interesting decision was visual. I pulled colors and navigation treatment from the internal platforms people already used daily, so a consolidated tool would feel like a continuation of things they trusted rather than a seventh new system. It also meant much of the existing content was already cropped to fit.

The concept didn't ship, but several features influenced the internal tooling that came after it. I'd been hired through what was posted as a communications role, and after I left the team kept hiring designers.